Malaysia Airlines: Excellent Service!


Malaysia Airlines aircraft taxing at Suvarnabhumi Bangkok International Airport.

I wanna talk about Malaysia Airlines.  Recent accident of the airline made the airline world famous, but many people, especially those who live in the U. S. do not know about the airline very well.

The airline used to fly in to Newark Airport, but the service has been terminated. The airlines’ only one destination in the U. S. is Los Angeles. They fly to Los Angeles International Airport three times a week.

Here are brief introduction about Malaysia Airlines.

Malaysia Airlines is a flag carrier of Malaysia.  They have been in the business for 41 years, as of March, 2014. They are a member of Oneworld, one of the biggest airline alliances in the world.  They have a frequent flyer program called Enrich, which will you give you a free tickets as you earn miles by flying Malaysia Airlines.

Their hub airport is Kuala Lumpur International Airport, which locates 28mi from the city centre of Kuala Lumpur.

The airlines operates with First Class, Business Class and Coach Class on their A380 aircraft which is the largest commercial aircraft of the world, and with Business and Coach Class on other air crafts including one of the youngest fleet of the world Boeing 737-800.


Female cabin crew of Malaysia Airlines wear uniform of saron kebaya design since 1986.  I have always dreamed of wearing the uniform! It always looks entertaining.


Malaysia Airlines Cabin Crew
August 2013
flight from Kuala Lumpur to Singapore

I have flown with Malaysia Airlines many times. But I never felt unsafe in terms of safety before.  I am actually alive and blogging here…LOL

By the way, what Malaysian Airlines is famous for is their service. They have been rated a 5 Star Airlines on Skytrax, an UK company which runs airline and airport rating site, and have huge influence in the aviation industry.

Their rating system is divided in to 5 rankings, which are 1 Sta, 2 Star, 3 Star, 4 Star, and 5 Star.  5 Star Airlines are consider to be the best airlines in the world.

Only 7 airlines were ranked as 5 Star Airlines.  Other 6 airlines are All Nippon Airlines (Japan), Asiana Airlines (Korea), Cathay Pacific (Hong Kong), Hainan Airlines (China), Qatar Airlines (Qatar), and not but least Singapore Airlines (Singapore).

On the other hand, the only airline which was ranked as 1 Star was Air Koryo (North Korea). They recently seems to come up with a new website, but I am not sure if we actually book a flight on the website or not, since to the best of my knowledge, travel to North Korea has to be arranged and booked through North Korean authorized travel agencies.

Ok, so going back to the quality of the service of Malaysia Airlines.  I found the airline’s service to be excellent.  I believe what makes an airlines that provides a good service determined on their service in coach class.

The cabin crew are always attentive and friendly even on coach class.  they serve complementary drink (including alcohol on international flights) and meals. And the meal is always excellent.  Cabin Crew are always smiling.


Pre Flight snack on a flight from Kuala Lumpur to Singapore


Coffee served after the main meal


Main meal served on flight from Bangkok to Kuala Lumpur


Personal TV screen on each coach class seats.


Enough legroom in coach class

For example, as my legs are showing, the cabin crew brought me a blanket without me asking, so that I can hide my legs.  I guess the hospitality of the cabin crew is wonderful.

Other noticeable service they provide is City Check-In system.

At Kuala Lumpur Central Station (Kuala Lumpur Sentral in Malay language), where they provide a rapid train service , called KL Ekspres which take you to the airport from the city in 28 minutes, Malaysia airlines has a airlines city check in counter. The passengers of Malaysia Airlines can check-in for their flight at the train station at minimum of 2 hours before your flight, so that they can go the airport without carrying heavy suites cases.


City Check-In Counter at KL Sentral


Malaysia Airlines Sales Office at KL Sentral


Inside Malaysia Airlines Sales Office at KL Sentral

Overall, I will fly Malaysia Airlines again.  I like their service, and I like their hospitality.


View from the window. We were making a final approach to Singapore Changi Airport.


2 thoughts on “Malaysia Airlines: Excellent Service!

  1. Ya, I agree that the accident as an unfortunate incident. I have travelled with Malaysian airlines and I personally feel that it is a great airline. They have always offered me with the best quality service. All the features offered by them are advanced and up to date.


    • Yea, I was so shocked to hear another sad news. But I agree with you that their future is so bright, because I know they can maintain one of the greatest services in the industry.


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